Return & Refund Policy

1. Return Policy

We accept returns under the following conditions:

• Wrong Items Received: If you receive an item different from what you ordered, you are eligible for a replacement.
• Damaged or Expired Items: If a product arrives damaged or expired, we will replace it at no additional cost.

To initiate a return, please follow these steps:

1. Contact our customer service team at [ +9193274 68435 / support@beachvibes.co.in ] within 7 days of receiving the product.
2. Provide your order number, proof of purchase, and photos of the item(s) in question.

Once your request is reviewed and approved, we will guide you through the next steps.

Note:

• The product must be unused and in its original packaging.
• Returns for reasons other than damage or wrong items will be accepted only at our discretion and may incur a restocking fee.

2. Refund Policy

Refunds are processed only in the following cases:

• If the replacement item is unavailable, you will be eligible for a full refund.
• Refunds will be issued to the original payment method used at the time of purchase.
• The replacements of the products will be delivered within 2-3 days of receiving the original products.

Refund Credited time: 5-7 business days after approval.

3. Shipping Costs

• If the error is on our part (e.g., wrong or damaged items), we will cover the return shipping costs.
• For other returns, the customer is responsible for return shipping costs.

4. Items Not Eligible for Returns/Refunds

• Sale items or items purchased during promotions.
• Products with visible signs of use or tampering.
• Customized or personalized products.

5. Contact Us

If you have questions about our return and refund policy, please reach out to us:

• Email: support@beachvibes.co.in
• Phone: +9193274 68435

We appreciate your trust in Beach Vibes and are committed to making things right if something goes wrong.